How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

What is your return policy?

Returns are accepted within 30 days of receiving your item. Items must be unworn or unused, with tags, in their original packaging, and accompanied by proof of purchase. Contact us before returning an item; accepted returns will receive a return shipping label and instructions. Returns sent without prior approval will not be accepted. Sale items and gift cards cannot be returned.Approved refunds are issued to the original payment method within 10 business days after inspection.Read the full return and refund policy

Can I exchange an item?

The fastest way to get a different item is to return the original item and make a separate purchase once the return is accepted.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at Contact@theebikeshop.co.uk. Orders that have already been processed may not be eligible for changes.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as Google Pay.

Do you accept store credit?

We accept store credit as a payment method.

How can I contact you?

You can reach us at:Email: Contact@theebikeshop.co.ukPhone: 01424235031Address: 52B Sackville Road, Bexhill-on-Sea, TN39 3JE, United KingdomOr chat with us right here.

Frequently Asked Questions

Call Us 01424235031

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